Admin needs to be copied on the recurring gift reminder email that the parishioner receives

  • 15
  • Idea
  • Updated 2 years ago
  • Not Planned
  • (Edited)
We need to be copied on the recurring gift reminder email that is sent to the parishioner. Recurring gifts are a big part of our church's income so we need to know when one is going to stop so that we can contact the individual(s) as necessary. This also allows us to be aware of possible giving that will stop. This is crucial to our church business and we'd like to have this option added as soon as possible.
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Lori Oertli

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Posted 8 years ago

  • 15
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Murray Wilton

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This is a must if the email notification does not include a link back to the church's web site where they need to resign up. It is very important to make this as seamless as possible for the giver.
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Becky Connell

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The other thing would be to alert staff as well as congregant that the giving is stopping for someone. If this is the last payment, let us know!

Note: This topic was created from a reply on the Please allow our members to set up their online recurring contributions to ha... topic.

This reply was created from a merged topic originally titled
Send notification to church staff when a recurring gift is ending.
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Terri Engsberg

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I just noticed that a change has been made that notifies a member when their recurring gift cycle ends or when they start a new one. It would be GREAT for this information to be pass on/copied in an admin e-mail so we can manage. Often we need to contact the person or make a change to their envelope status when one of these changes are made. Since you now send something out, it would be nice to copy or somehow get that same information to admin.

This reply was created from a merged topic originally titled
Notify Admin When Recurring Online Giving Starts or Stops.
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Chris Thompson

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This reply was created from a merged topic originally titled
email notification of changes to online giving status.


I would like to be able to know of changes made to the online giving status of a member. Sometimes we have members whose online time has expired and they haven't gone back online to reset it up and they end up missing a month of contributions.

Another thing that would work, would be able to print a report that shows the dates expiring, so I could contract those members beforehand to let them know to make sure to make changes to their online giving.
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Ron Newhouse

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Online gifts continues to grow for all of our churches. We need an email notice of when recurring gifts are about to stop, so we can grow and maintain online giving.

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Franz Reichert

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This reply was created from a merged topic originally titled We would like to have the option to get a copy of the email that is sent out when....

We would like to have the option to get a copy of the email that is sent out when someone's recurring gift is about to end in access acs sent to the admin
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John Strickland

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This reply was created from a merged topic originally titled Recurring Reminders - Admin.

Would like there to be a way as an admin to receive copies of the recurring giving expiration reminders. That wat can track members ending soon that have not yet extended dates.
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Larry Wright

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This reply was created from a merged topic originally titled Include admin on notification to member that recurring gift has ended.

Also created option for automated notification to the Administrator when a recurring contribution ends or when a new one is set up.

Note: This conversation was created from a reply on: Add login link in recurring gift expired email notification.
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Rebekah Musick, MCP Sr. Account Mgr/ACS Community Manager

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Hi all,

While this feature has not been added to our list of requests to consider or planned list to release, we do have a Recurring Gifts report available in Access ACS under Reports>Online Giving which will show you all the recurring gifts that are setup along with the details of the recurrence including number of times left and the last date given. Hopefully this report will help you know when recurring gifts are going to end so you can contact the individual(s). We do understand that recurring giving is very important and necessary to our customers. If the requested feature is added on the planned release list, we will post an update.

Thank you for all that you do and for allowing ACS Technologies to help you better serve your church through ministry.