In People and AA, we would like to have a family email address that would update for the whole family when it is changed on one family member's record

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  • Updated 9 months ago
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  • (Edited)
Can we have a family email address similar to the home phone number. That way it appears under any individual in the family and changing one changes it for everyone. This would be helpful in contacting the parents of youth via email, etc.
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Glenn Crihfield

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Posted 8 years ago

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Tammy Jones

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Currently an address and phone number can be 'set' for the entire household by designating them as 'Home'. However, emails cannot.

We are trying to go more electronic and therefore want to send electronic correspondences about classes and lessons via email. Most of our younger children do not have their own emails. So, we have to enter the parent's email for all of those children which gets very monotonous and time consuming for our larger families.

Since there is a 'Home' email option, it seems to me for consistency purposes to have the Home Email behave the same as Home Address and Home Phone. So, in short, if the Home Email is designated, then that email is propagated to all in the household. If/when the person(s) in the household get a different email, then it can be changed for that person(s).

This would save a lot of time and effort that is currently being wasted by entering the same information multiple times.

This reply was created from a merged topic originally titled
Household EMail is not available.
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Bob Poulton

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We want this as well for a different reason.  We want to select those families who do not have a "Home" email so we can mail a paper copy.  If the "Home" email is set in the "Head" record, then the label print select criteria thinks the spouse does not have email.
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Bob Poulton

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I just tried to use the Search Output Flag to include the spouse when I get an email address on the head, and that works to print labels for families with email, but I need labels for families without email.  I cannot print family labels when both head and spouse do NOT have email, i.e., no Home email specified.
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Terry Cornelius

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Wow, it has been 8 years and this has not been remedied. 

For me, Tammy Jones sums it up best 7 years ago:

Since there is a 'Home' email option, it seems to me for consistency purposes to have the Home Email behave the same as Home Address and Home Phone. So, in short, if the Home Email is designated, then that email is propagated to all in the household. If/when the person(s) in the household get a different email, then it can be changed for that person(s).

This would save a lot of time and effort that is currently being wasted by entering the same information multiple times.  (and then having to change multiple records when the family or "home" email address changes.  Typically all emails do not get corrected.  In our parish, for parish wide communication, we have resorted to putting the preferred communication email as a "home" email in the head of household record but this does not work for AccessACS).

Now that we are using AccessACS, not having  an email address attached to all records in the family provides an additional problem: I cannot effectively use the email  feature to communicate with members.  Families typically do not provide us with children email addresses (I wouldn't).  To put a family (or parent) email in a child's record as his/her own does not make sense and makes our records less accurate since as a parent changes an email, the children's information doesn't get updated. Having a "home" email address in the family address information would make this more accurate. Then as teens get email address, we can add them as personal addresses.

I had considered asking you to add a 'to the parents of' option to the Access email but have since thought of many reasons why this would not work.  PLEASE do the right thing and update ACS record keeping to include a HOME EMAIL. 




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Rebekah Musick, MCP Sr. Account Mgr/ACS Community Manager

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Hi Terry,

Thank you for your feedback. Our developers researched this request four years ago and made the decision to not add this feature in ACS People. It is more complex than it appears to add a "Family or Home" email address. When you do a query on children, you can choose pull the parents of the children so that you're emailing the parents and not the children. You can also include the parent's email and phone number on Attendance reports and export that as needed. Hopefully these suggestions will help.
(Edited)
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Glenn Crihfield

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This has created a lot of extra work for our team, using a work around similar to that described above. Please consider making this change.
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Cindy Streett

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Hello everyone,
Wouldn't it solve this situation if you just get your roster of children, and then select to send the email to the "parents of the children"?
Cindy
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Tammy Jones

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Yes and no. For some ministry emails that are for the early elementary age, parents of children is the way to go. However, for emails that are for the older children and teens, we would like to address our emails directly to the children. If the child is still receiving their emails through their parents, we don't want them to be left out.

Also, when a leader looks at their roster in Access ACS, the parent's contact information is not listed with the child. If we don't double enter the information, the child has no contact information in the group rosters within Access ACS. The leader has no way of contacting anyone in their class/activity/small group. At least with the double entry, at least their is a way for the leader to contact the household if for no other reason than to minister to them.
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Terri Stahly

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In Access - I have not seen a way to do a parents of the children for e:mails when doing registrations . . . my children do not have e:mails attached so I can not contact them about details about an event they have registered for.
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Deborah Choplin

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Would like to see a "preferred family email" for a family, not just an individuals record. Sometimes an email is not provided when adding a new family. When the email is later provided, it can no longer be added to the address profile as when initially adding a family. So, in order to view the email, I have to scroll through family members to find it.

This reply was created from a merged topic originally titled
Preferred "Family Email".
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Terri Stahly

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This would also be great for registrations of minors. When an adult registers their child, that childs registration does not have an e:mail address listed.
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Rebekah Musick, MCP Sr. Account Mgr/ACS Community Manager

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Official Response
Hi all,

These are all good reasons to have a "family email address". We don't plan to add this as a feature in ACS People but we will research each area listed above and see what how we can address the problem in each area such as event registration.

We'd also love to have input from other users who have implemented processes and solutions for this need.

Thanks,
Rebekah
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Terry Cornelius

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Why not?  This post is 4 years old.  What was done?  A "Family Email Address"  is the most straight forward solution. 

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