Becky - please call our support department so they can work with you to figure out why this is happening. If it truly a program issue, they will be able to get a ticket into R&D so we can get this issue corrected. Thank you.
Becky- The Web Product Lead emailed you on 5/15 asking you to contact us as we are seeing some issues in your data that is causing this problem. Please look for the email on 5/15 and give that person a call.