Email Addresses Dropped when Importing from Access ACS to People Suite

  • 1
  • Problem
  • Updated 2 months ago
  • Not a Problem
I have noticed that when matching from Access ACS to people suite and merging the record, the email address does not come over to People Suite.
Photo of Becky Majors

Becky Majors

  • 4 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Rebekah Musick

Rebekah Musick, MCP Sr. Account Mgr/ACS Community Manager

  • 5781 Posts
  • 219 Reply Likes
Official Response
Brenda - thank you for responding.

Becky - please call our support department so they can work with you to figure out why this is happening. If it truly a program issue, they will be able to get a ticket into R&D so we can get this issue corrected. Thank you.