add donate to credit card fees option for online giving

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On the Access ACS program can you add a 'donate to credit card fees option'? Maybe a check box where we control the percent it adds to their reoccurring contributions so our members can help with CC fees if they choose to.
In all of ACS can you make the comments/explanation field able to fit more words please. Thank You!
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TW

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Posted 5 years ago

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Rebekah Musick, MCP Sr. Account Mgr/ACS Community Manager

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Official Response
Hi Tammy,

We can see where having this option may be useful to some clients but this is not planned for Access ACS. One suggestion we thought of that might work for you is: Add a fund for credit card fees donations, make this fund higher in the list of giving funds available and mention this in your documentation and on your website when you talk about online giving you could mention that if they would like to donate money to help offset the cost of credit card fees they can choose this fund and give an amount that they feel led to give.

And we have expanded the comment field in Access ACS to match the characters allowed in ACS. This was released on our August 2014 release. We don't have plans to expand the comment field further due to the amount of work this would require on screens and reports so that you are able to see and print the information that is entered.

Thanks,
Rebekah
(Edited)
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Kathy Desruisseau

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This reply was created from a merged topic originally titled Allow donors option to pay credit/debit card fee with on-line giving.

Please allow donors the option to pay the fee when using credit/debit cards for on-line giving. We are getting ready to launch on-line giving and are set up thru ACS and Vanco. Several of us have made donations on-line to non-profit organizations and we were given the option to incur the fee so the organization does not have to pay it. The fee is simply added to the total amount charged on our credit/debit card.

I contacted VANCO and they have the ability to do that, but since ACS hosts the page used, I was informed that ACS would need to incorporate that feature. After calling support, I was informed that you do not have that feature available. I believe there would be a number of contributors open to paying the fee, just for the convenience of on-line giving, and that they would want their church to have the full amount of their gift.

Please consider implementing this feature in your software.

Thank you.
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Charlene Sartin

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Yes, we would greatly advocate for the added fees to be an automatic option as well. When using Vanco outside of ACS, this feature is available.
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Susan Little

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This reply was created from a merged topic originally titled Add Option to give extra 3% for online giving.

Add the ability for contibutor to give an extra 3 % to cover the cost of online giving.  it should be a check box that the contributor can select and it would automatically increase the amount of the gift by 3 percent
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Mary Spybey

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Please add this feature.....
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Mark Wirtz

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The annual pledge campaign is the primary way we fund the church's operations.  Currently our old online pledging system allows us greater flexibility than Access ACS’ pledging system.
We want to better integrate ACS’ online pledging system into our 2017 pledge campaign, which starts August 2016; and in order to do that, we would like to see the following enhancement:

Give the administrator the option to give the church permission to add an additional 3% to cover the credit card transaction fee.
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DeAnne Miller

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This reply was created from a merged topic originally titled add online giving prompt to increase donation covering transaction fee.

Our pastor and finance committee are requesting that ACS add an option to the online giving prompts that can be checked saying something like:



__ Check here for your donation to include the credit card transaction fee (10%)
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Rebekah Musick, MCP Sr. Account Mgr/ACS Community Manager

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Charles Gaston posted on original post - merges don't carry over replies so posting this for him. 
If you do make this change, you should make it optional for each church. We would probably opt not to include such an option, since we want the "transaction" to be as transparent and easy for the member as possible. In this case we would consider any (reasonable) credit card charges to be "the cost of doing business" and would be prepared to absorb that cost. Having said that, what's with the ten percent fee (in the original post) for using a credit card? Is that an accurate percentage? If so, it's outrageous, and we would probably take a pass on the entire deal!
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Mark Wirtz

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Many churches and nonprofit organizations already include an option to add the credit card fee on their paper forms or other non-ACS online giving systems.  Such a practice is common and transparent.  Allowing churches to do this enables churches to bring ACS in line with standard pledge and fundraising practices churches and nonprofits already use.  Sounds like a good solution for ACS to provide.  Providing a credit card fund that people could donate to seems rather tedious to clarify for people and cumbersome for the donors...not streamlined or user-friendly for the congregant.
(Edited)
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Susan Little

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We are currently accepting our pledges through Vanco because they will allow us to offer the option of adding a 3% fee to offset the charges.  It would be very helpful if ACS would offer the same option and we could stop using the Vanco side for pledges. 
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Michael Lunceford

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We would like to request this feature be added also.
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Larry Wright

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Add me to the list of supporters to this enhancement. This is at the top of my list of needed improvements to Access ACS online giving. An optional feature to add a 3% fee to cover the cost of Credit/Debit card fees.
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Mary Spybey

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We concur.... please add this feature:  Option to add 3% fee to cover the cost of Credit/Debit card fees.
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Del Rosebrock

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This would help our church as well. We would like an option that allows people to add a percent to their donation to help cover the fees. Many eGiving companies offer this.  Thank you. 
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Susan Gregg

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One of the selling points for our church's session to agree to using ACS Realm was the option for givers to check a box to add the credit card fee to their giving.  We didn't realize it wasn't available by using Realm but would have been available if we used Vanco separately.  Please add this feature to Realm.  Thank you.
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Carolyn McGarity

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We currently accept payment through electronic check using ACS online payments but would like to add credit and debit cards.  The % fee is a cost we would like to pass to the donor. Even at 2.75% we do not have that administration fee in our budget.  Please add a feature to add a credit/debit card usage fee to each transaction for online payments.  Thank you.
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Kevin Anderson

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We would really love to have this option. We understand that for many churches the fee is just the cost of doing business but if we could give the donor the choice of giving a little extra to cover the fees or not, that would be great. Here is how I see this could be done:

Option 1 is to give your intended amount plus percentage that we choose

o    You get a deduction for 103% of intended amount

o    Organization gets 100% to spend

Option 2 is to give your intended amount

o    You get deduction for 100% of intended amount

o    Organization get amount minus the fee percentage to spend.

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Catherine D'Agostino

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This reply was created from a merged topic originally titled Credit Card Transaction Fees.

I see that many, many people have requested to have the option to "click here to add transaction fees to your donation". This is an extremely important feature for churches to have. Our church chose Access on line because it is integrated with the ACS software but it is really behind the times by not providing the option to add transaction fees to the donation. Please reconsider adding this feature to your online giving program.
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Kathy Haley

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Please consider adding this option to Access ACS. We have Give by Kiosk with Vanco and they have added a check box during the payment process that says 'Would you like to add 2.75% to help offset the processing fees?. It automatically adds the percentage to their total amount. We have had parishioners asking for this option to be added to online giving as well.
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Rebekah Musick, MCP Sr. Account Mgr/ACS Community Manager

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Official Response
Hi Haley - We know that clients would like to have this ability to allow the user to choose if they want to donate towards the fees for online payments. Adding this feature is not planned for Access ACS due to the complexity. Some clients have created a fund in Contributions for online fees, they make this fund available for online giving and then on their Giving page they have a short paragraph about the fees and letting people know that if they would like to donate towards the fees, make sure to select the fund when they are giving. Any donations towards the credit card fees would be non-deductible. 

Thanks for writing in!
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Larry Wright

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Not really the reply we were hoping for. This is a big deal. I'm sure it amounts to far more income than the cost to ACS to develop this enhancement. It is a popular feature with many competitors and, as you can see, is widely requested by ACS customers. I would request that ACS reconsider this decision.
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Susan Gregg

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I agree.  This feature was the main selling point for my session to agree to move to the Realm system.  Most of our credit card users are on the session.  I keep telling them it will possibly be in a future enhancement but now I see I have to tell them it will not be.
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Rebekah Musick, MCP Sr. Account Mgr/ACS Community Manager

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Hi Susan - My response about not adding this is specifically for Access ACS. We are looking at adding this feature in Realm. We don't have a timeframe of when this will be added so when that is available, I'll let you know. Thanks for your feedback.
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Susan Gregg

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Thank you Rebekah, I apologize for the mis-understanding.  I'm very glad you are still looking at adding it.
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Rebekah Musick, MCP Sr. Account Mgr/ACS Community Manager

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Anytime, Susan and no apologies needed. 
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Rebekah Musick, MCP Sr. Account Mgr/ACS Community Manager

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Marilyn Gore at St. John the Divine. We would really like to have people the ability to contributor towards the fees charged for online giving and payments. Please add this ability in Access ACS.
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Catherine D'Agostino

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I would also like to see it added.  I'm disappointed that you won't add this feature. It's costly to churches that do not to have this option. The answer given in a previous post was, "We know that clients would like to have this ability to allow the user to choose if they want to donate towards the fees for online payments. Adding this feature is not planned for Access ACS due to the complexity."   It may be complex but it is worth resolving when it would mean so much to the churches using the software.  Other programs offer it.  Although it may be complex, it is possible according to this answer.  Please re consider. 
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Mary Patrick

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Also requested by Susan Hockman for both ACS Pay Plus and HeadMaster online payments for River Road Presbyterian Church and Childcare Center. 
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Katie Zarroli

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I would also like to see this added to Access ACS to help offset the charges resulting in Vanco Fees. 

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Cheryl Vesely

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I would also like to see this added to Access ACS to help offset the charges resulting in Vanco Fees.