Allow donors option to pay credit/debit card fee with on-line giving

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  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: add donate to credit card fees option for online giving

Please allow donors the option to pay the fee when using credit/debit cards for on-line giving. We are getting ready to launch on-line giving and are set up thru ACS and Vanco. Several of us have made donations on-line to non-profit organizations and we were given the option to incur the fee so the organization does not have to pay it. The fee is simply added to the total amount charged on our credit/debit card.

I contacted VANCO and they have the ability to do that, but since ACS hosts the page used, I was informed that ACS would need to incorporate that feature. After calling support, I was informed that you do not have that feature available. I believe there would be a number of contributors open to paying the fee, just for the convenience of on-line giving, and that they would want their church to have the full amount of their gift.

Please consider implementing this feature in your software.

Thank you.
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Kathy Desruisseau

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Posted 5 years ago

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Photo of Dan Draper

Dan Draper

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This reply was created from a merged topic originally titled Let the donor cover online giving fees.

Access ACS needs and option for donors to select that would bump up their donation to cover any associated online giving costs. This is a common feature on many giving sites and is a noticeable absence to our congregants on the giving page.

This issue gets brought up now and then but has not yet been implemented. I believe it is very important especially for churches to have this option, since many givers still have philosophical qualms with online giving and costs associated with it.

This is an easy fix! Thank you for your attention

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